In case of serious and reasonable complaints of an institutional character, in order to promote healing processes the Prelature has a protocol. Its basic provisions are:
- The complaints are dealt with in the country to which the facts refer.
- Where deemed opportune, the regional vicar has established offices of healing and resolution to deal with these complaints.
- The claims are to be sent to the office of the regional vicar of the corresponding jurisdiction, contacting the coordinator through the following e-mail address: listening.za@opusdei.org (in South Africa)